Hi, I'm Sandeep Kumar — ServiceNow ITAM & ITSM Consultant
Helping enterprises optimize IT assets, cut licensing costs, and maintain audit-ready CMDB environments — your trusted partner for ServiceNow strategy, design, and delivery.
ServiceNow ITAM Analyst with hands-on experience across HAM Pro, SAM Pro, CMDB operations, Service Catalog development and enterprise workflow automation.
I help enterprises turn their ServiceNow platform into an audit-ready, cost-aware IT operations engine. From reconciling hundreds of software entitlements to migrating 20,000+ records via Import Sets, I focus on the unglamorous work that makes ITAM and ITSM actually trustworthy — accurate CMDBs, tight normalization libraries, clean Service Catalog flows, and automations that remove toil.
End-to-end hardware and software lifecycle operations at enterprise scale.
98% CMDB accuracy through IRE tuning, normalization and reconciliation.
License reclamation and entitlement reconciliation across enterprise vendors.
Service Catalog, Flow Designer, Import Sets, Business Rules and Client Scripts.
Roles across ServiceNow, DemanNXT and ICICI Bank — building, supporting and optimizing IT asset operations.
From platform development to asset governance — the capabilities I bring to every engagement.
Real ServiceNow programs with measurable outcomes across asset governance and platform automation.
Managed end-to-end HAM Pro inbound operations for 1,000+ hardware assets across multiple locations.
Designed and executed a production-grade Import Set pipeline migrating 20,000+ records into ServiceNow.
Service Catalog, UI Policies, Client Scripts — October 2024.
Credentials across implementation, administration, development and emerging AI capabilities.
Open to ServiceNow ITAM / ITSM consulting, implementation and platform optimization engagements.
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